Refund policy

Refund & Return Policy
At [jobyershopping], customer satisfaction is our priority. We strive to provide high-quality beauty and personal care products. Please review our Return and Refund Policy below, which complies with the Ministry of Commerce and e-commerce regulations in the Kingdom of Saudi Arabia.
1. Return Eligibility & Timeframe
You may request a return or exchange within 7 days of receiving your order, provided the product meets our return conditions.
Hygiene & Safety Exclusions: Due to hygiene, health, and safety standards, beauty, cosmetics, and personal care items cannot be returned or refunded if they have been opened, unsealed, tested, or used.
Items must be in their original condition, unopened, with all original tags, seals, and packaging intact.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please report it to our customer support within 48 hours of delivery.
You must provide proof of purchase (tax invoice) along with clear photos or videos showing the issue.
In such cases, we will arrange a return pickup at no additional shipping cost to you, and issue a full refund or immediate replacement.
3. Refund Method & Processing Time
Once your returned item is received, inspected, and approved by our quality team:
Bank Card Payments (Mada / Visa / Mastercard / Apple Pay): Refunds will be processed directly back to the original bank card used at checkout. It typically takes 5 to 14 business days for the amount to reflect in your bank account, depending on your card issuer.
Cash on Delivery (COD) & Direct Bank Transfers: For orders paid via Cash on Delivery or bank transfer, approved refunds will be transferred directly to your local Saudi bank account via Direct Bank Transfer (IBAN). You will be requested to provide your Saudi Bank account details (Account Holder Name and IBAN). Bank transfer refunds take 3 to 7 business days to process.
4. Non-Refundable Charges
Shipping & COD Fees: Original shipping fees and Cash on Delivery service charges are non-refundable unless the return is due to a product defect, damage, or an error caused by us.
If a return is initiated due to a customer’s change of mind (on eligible unopened items), the customer will be responsible for the return shipping cost.
5. Tax Invoice & ZATCA Compliance
In accordance with Saudi ZATCA regulations, a Tax Credit Note will be issued for all approved refunds to adjust the 15% VAT accordingly.
How to Request a Refund
To initiate a return or refund request:
Contact our Customer Care team at

Email:[ jobyershoppingksa@gmail.com ] or via

WhatsApp at [+996 570545097].

Provide your Order Number, Tax Invoice, and details/photos of the product.
If applicable, provide your IBAN and Saudi Bank details for the bank transfer refund.
Our support team will guide you through the pickup and refund process.